Frequently Asked Questions
At The Spencer Hotel
Q: What procedures and measures are in place to prevent the spread of Covid-19 at the Spencer Hotel?
A: The safety and welfare of our guests and team members is always our priority, we have also implemented additional measures in response to the impact of Covid-19 to mitigate any potential risks and follow the recommended guidelines from the health authorities. Click here for access to our Covid-19 Policy.
Should your stay at the Spencer Hotel include a treatment in Viola Day Spa, please visit www.viola.ie for details on the Spa Covid-19 policy.
Stay & Spend Scheme
Q: Is The Spencer Hotel a service provider for the Stay & Spend Scheme?
A: Yes, The Spencer Hotel is a qualified service provider for the Stay & Spend Scheme. This government scheme allows you to claim back 20% tax back on accommodation, food and non-alcoholic drink bought between 1 October 2020 and 30 April 2021 (up to a certain amount) – known as qualifying expenditure. Learn more about claiming your Stay and Spend tax credit here.
Q: Where exactly is the Spencer Hotel in Dublin city centre?
A: Our beautiful and spacious four-star property features breath-taking views of the River Liffey and is located in Dublin City Centre in the IFSC within a comfortable 10-minute walk to O’Connell Bridge and O’Connell Street shopping district. We are approximately a two minute walk from Mayor Square/NCI Luas stop (tram), five minute walk from Connolly Train Station and a 16 minute journey from the airport.
Q: How far is it to walk from the hotel to the LUAS stop?
A: Mayor Square LUAS stop (Red Line) is a two minute walk.
Q: Where can I go on the LUAS?
A: You can get a LUAS to Jervis to do a bit of shopping in Dublin or jump off at Abbey Street to wander around O’Connell Street and see the sights of Dublin. The Abbey Street LUAS stop also connects you to the green LUAS line. For more details please visit the LUAS website.
Q: What are the coordinates of the Hotel?
A: GPS: N53° 20′ 54″ W6° 14′ 41″`
Q: Can I get the Aircoach from Dublin Airport?
Buses & Oversized Vehicles
Q: Can you arrange executive transport?
A: We can advise on some executive transport companies within Dublin that may suit your requirements. However, as we do not work with any executive transport companies directly, we cannot arrange such transfers on your behalf.
Q: What leisure facilities are available at The Spencer Hotel?
Please note that we have implemented additional measures to ensure that our guests can continue to enjoy the safe use of our facilities during their stay. Click here to read our Covid-19 policy.
Q: Does the hotel have a car park and is it included in the rate?
A: To ensure the comfort and safety of our guests, we have self-parking car park facilities available adjacent to the hotel. This car park is charged at the rate of €20 for 24 hours or €3.50 per hour.
Q: Do I need to pre-book parking?
A: Please note that, as our parking spaces are limited, we cannot guarantee availability. Unfortunately, we cannot reserve spaces in this car park. However, if there are no spaces upon your arrival, our team will be more than happy to direct you to another close-by car park. Please look at our car-parking page for full details and directions to the car-park.
Q: What does our “no show” policy entail?
A: If you do not show on the day of your booking, you will be charged the full amount for your first night’s stay.
If you have booked our “advanced purchase” or “stay and save” rates, you will incur a 100% penalty charge for the entire duration of your stay.
Q: What time is check out?
A: Check-out is 12:00 noon.
Q: Is it possible to get a late checkout?
A: Late check-out is subject to availability. It may be possible to check-out later than 12:00 noon with a €10 charge per hour until 15:00. It is advisable to discuss the possibility of this with our front office team at the reception desk.
Q: What time is check-in?
A: Check-in is officially from 15:00. Earlier check-in is subject to room availability. For this reason, the only way to guarantee an early check-in is to book the room from the day prior to arrival. If it is not possible to check-in earlier than 15:00, our guests may leave luggage with our front office team at the reception area.
Q: What is the hotel’s credit card policy?
A: We require a credit card or debit card to make and secure a booking. We accept Visa, MasterCard and American Express credit cards. The debit card or credit card used to secure the booking will be charged on the day of your arrival. We require pre-authorisation of a credit card or deposit in order to charge any extras to a room bill.
Q: What type of room should I book for three adults?
A: If you wish to book for three adults, it would be best to book a Triple Bedroom or one of our exclusive interconnecting family suites.
Q: Do you have family rooms?
A: We have a choice of bedrooms to suit families. Choose from our triple bedrooms & interconnecting family suites. Visit our family rooms page to find out more.
Q: Do you have connecting rooms?
Q: Do you have cribs for children?
A: We can include a baby cot into most of our room types, free of charge. Please request this when making your booking or contact firstname.lastname@example.org
Q: Are pets permitted?
A: Only certified guide dogs are permitted in our Hotel.
Q: Do you have wheelchair-accessible rooms?
We have several wheelchair-accessible rooms. Three rooms have a roll-in shower. Please contact email@example.com for more details.
Q: Does the hotel provide international adaptors?
A: There are European sockets in all of our bedrooms. Adapters for United States plugs are available for sale in our vending machines.
Q: How old do I have to be to check-in to the Hotel?
A: In order to check-in to our hotel, you must be at least 18 years old. If you are under 18 years old, you must be accompanied by somebody aged 18 or older.
Q: When booking online, how can I be sure that I will have a room reservation?
A: If you book a room through our website, you will be issued a confirmation number. This will be sent to the email address you provide in your booking form.
Q: Do you offer hairdryers in your guestrooms?
A: Yes, all of our bedrooms are equipped with one hairdryer for your complimentary use.
Q: Do you provide coffee makers in your guestrooms?
A: Yes, all of our bedrooms are equipped with a kettle as well as a coffee maker for your complimentary use.
Q: Do you provide irons and ironing boards for use during my stay?
A: Yes, all of our bedrooms are equipped with one iron and an ironing board for your complimentary use.
Q: Is the hotel air-conditioned?
A: Yes, our Hotel is equipped with air conditioning.
Q: Can you provide babysitting?
A: No, we cannot provide babysitting services.
Q: Do your rooms include VAT?
A: Yes, our room rates quoted include VAT.
Q: Do you have 24-hour room service?
A: Yes, we can offer 24-hour room service.
Q: Is internet access available?
A: Yes, our guests have complimentary access to our hotel’s Wi-Fi.
Q: What is the cancellation policy?
A: All flexible rates have a cancellation policy of 24 hours (14:00 GMT prior to the arrival date booked).
Q: Does The Spencer Hotel have upcoming offers available?
A: Yes. Please check out our offers page or please sign up to receive our monthly newsletters that include exclusive offers not available to the public.
Q: What time is breakfast served & what type of breakfast do you serve?
We serve a delicious traditional Irish and vegan plated breakfast made to order with a continental cold buffet at the following times:
06:30 – 10:00 Monday to Friday
07:30 – 11:00 on Saturday, Sunday and Bank Holiday Mondays.
For guests booked to stay at The Spencer Hotel on room only basis breakfast can be added at the price of €15.00 per person.
LUNCH AND DINNER
Q. What time do you serve lunch & can I see the menu?
A. Our contemporary lunch menu includes a selection of delicious sandwiches & dishes carefully designed by our Head Chef served in a great atmosphere in The Spencer Hotel Lobby Lounge daily between 11.30 am and 3.00 pm.
Q. What time do you serve dinner and can I see the menu?
The Spencer Hotel Lobby Lounge is the perfect place to enjoy a nice & relaxing evening in the heart of Dublin City. Our dinner menu gives a perfect choice of contemporary Irish and European dishes served in a great atmosphere in our spacious lounge. Served daily between 5.00 pm and 9.00 pm
Q: Do you offer room service?
A: We are delighted to offer 24 hours room service to all of our guests. Our extensive in-room dining menu offers a selection of snacks, sandwiches and carefully selected dishes to please everyone. Simply place your order by calling our room service team to enjoy a delicious meal from the comfort of your bedroom.
The Spencer Hotel is part of the Irish owned and managed MHL Hotel Collection, who are committed to delivering exceptional hospitality and facilities to all of our guests, across all of our properties.
The MHL Hotel Collection is a collection of unique and individual Hotels in key city and resort locations throughout Ireland.
Dublin – The Intercontinental Dublin, The Westin Dublin, Hilton Dublin, The Spencer Hotel, The Morgan Hotel and The Trinity City Hotel.
Wicklow – Powerscourt Hotel Resort & Spa
Galway – Glenlo Abbey Hotel & Estate, The Harbour Hotel and The Galmont Hotel & Spa
Limerick – The Limerick Strand Hotel
Excise Walk, IFSC, Dublin 1, Ireland, D01 X4C9.
P: +352 (0)1 433 8800 E: firstname.lastname@example.org
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