Frequently Asked Questions
At The Spencer Hotel
Q: What procedures & measures are in place to prevent spread of Covid-19 at the Spencer Hotel?
A: While safety and welfare of our guests and team members is always our priority, we have implemented additional measures in response to the impact of Covid-19 to mitigate any potential risks and follow the recommended guidelines from the health authorities. Click here for access to our Covid-19 Policy.
Q: Where exactly is the Spencer Hotel in Dublin city centre?
A: Our beautiful and spacious four-star property features breath-taking views of River Liffey and is located in Dublin City Centre in the IFSC within a comfortable 10-minute walk to O’Connell Bridge & O’Connell Street shopping district. We are approximately 2 minutes walk from Mayor Square/NCI Luas stop (tram), 5 minutes walk from Connolly Train Station and 16 minutes away from the airport.
Q: How far is it to walk from the hotel to the Luas stop?
A: 2 minutes from our hotel to the Mayor Square Luas stop. (Red Line)
Q: Where can I go on the Luas?
A: You can get a Luas to Jervis to do a bit of shopping in Dublin or jump off at Abbey Street to wander around O’Connell Street and see the sights of Dublin. The Abbey Street Luas stop also connects you to the green Luas line. Ask our front of house staff for more details.
Q: What are the coordinates of the Hotel?
A: GPS: N53° 20′ 54″
W6° 14′ 41″`
Q: Can I get the Aircoach from Dublin Airport?
Buses & Oversized Vehicles
Q: Can you arrange executive transport?
A: We can advise some executive transport companies within Dublin that may suit your requirements. However, as we do not work with any executive transport companies directly, we cannot arrange such transfers on your behalf.
Q: Does the hotel have a car park and is it included in the rate?
A: To ensure the comfort & safety of our guests, we have self-parking car park facilities available adjacent to the hotel. This car park is charged at the rate of €18 for 24 hours or €3.50 per hour.
Q: Do I need to pre-book parking?
A: Please note that, as our parking spaces are limited, we cannot guarantee availability. Unfortunately, we cannot reserve spaces in this car park. However, if there are no spaces upon your arrival, our team will be more than happy to direct you to another close-by car park. Please look at our car-parking page for full details and directions to the car-park.
Q: What does our “no show” policy entail?
A: If you do not show on the day of your booking, you will be charged the full amount for your first night’s stay.
If you have booked our “advanced purchase” or “stay and save” rates, you will incur a 100% penalty charge for the entire duration of your stay.
Q: What time is check out?
A: Check-out is 12:00 noon.
Q: Is it possible to get a late checkout?
A: Late check-out is subject to availability. It may be possible to check-out later than 12:00 noon with a €10 charge per hour until 15:00. It is advisable to discuss the possibility of this with our front office team at the reception desk.
Q: What time is check-in?
A: Check-in is officially from 15:00. Earlier check-in is subject to room availability. For this reason, the only way to guarantee an early check-in is to book the room from the day prior to arrival. If it is not possible to check-in earlier than 15:00, our guests may leave luggage with our front office team at the reception area.
Q: What is the hotel’s credit card policy?
A: We require a credit card to make and secure a booking. We accept Visa, MasterCard and American Express credit cards. If a booking is secured with a debit card, a cash deposit may be required. Please note that we ask our guests to use credit and debit card for payments at all times as we only accept contactless payments.
Q: Can I arrange for amenities or gifts to be placed in the room? What do you offer?
A: Yes, we offer a variety of welcome amenities that can be placed in a guest’s bedroom. For example, we can offer petals and/or chocolates free of charge. Please email firstname.lastname@example.org for more information.
Q: What type of room should I book for three adults?
A: If you wish to book for three adults, it would be best to book a Triple Bedroom or one of our exclusive interconnecting family suites.
Q: Do you have family rooms?
A: We have a choice of bedrooms to suit families smaller and bigger families. Choose from our triple bedrooms & interconnecting family suites. Visit our family rooms page to find out more.
Q: Do you have connecting rooms?
A: Yes, we have a limited amount of interconnecting rooms available. Please email email@example.com to check our availability.
Q: Do you have cribs for children?
A: We can include one baby cot into most of our room types, free of charge. Please request a baby cot when making your booking or contact firstname.lastname@example.org to add a baby cot to your existing reservation.
Q: Are pets permitted?
A: Only certified guide dogs are permitted in our hotel.
Q: Do you have wheelchair accessible rooms?
We have nine wheelchair accessible rooms. One of these nine rooms has a roll-in shower. Eight of these rooms are twin rooms and one is a king room. Please contact email@example.com for more details.
Q: Does the hotel provide international adaptors?
A: There are European sockets in all of our bedrooms. Adapters for United States plugs are available at a charge.
Q: How old do I have to be to check-in to the Hotel?
A: In order to check-in to our hotel, you must be at least 18 years old. If you are under 18 years old, you must be accompanied by somebody aged 18 or older.
Q: When booking online, how can I be sure that I will have a room reservation?
A: If you book a room through our website, you will be issued a confirmation number. This will be sent to the email address you provide in your booking form.
Q: Do you offer hairdryers in your guestrooms?
A: Yes, all of our bedrooms are equipped with one hairdryer for your complimentary use.
Q: Do you provide coffee makers in your guestrooms?
A: Yes, all of our bedrooms are equipped with a kettle as well as a coffee maker for your complimentary use.
Q: Do you provide irons and ironing boards for use during my stay?
A: Yes, all of our bedrooms are equipped with one iron and an ironing board for your complimentary use.
Q: Is the hotel air-conditioned?
A: Yes, our hotel is equipped with air conditioning.
Q: Can you provide babysitting?
A: No, we cannot provide babysitting services.
Q: Do your rooms include VAT?
A: Yes, our room rates quoted include VAT.
Q: Do you have 24-hour room service?
A: Yes, we can offer 24-hour room service.
Q: Is internet access available?
A: Yes, our guests have complimentary access to our hotel’s Wi-Fi.
Q: What is the cancellation policy?
A: Our flexible rates have a cancellation policy of notice by 14:00 GMT 24 hours prior to the arrival date booked. Our advanced purchase rates are payable at the time of booking and each reservation is non-transferable and non-refundable.
Q: Does The Spencer Hotel have upcoming offers available?
A: Yes. Please check out our offers page or please sign up to receive our monthly newsletters that include exclusive offers not available to the public.
Q: What time is breakfast served & what type of breakfast do you serve?
We serve a mouth watering continental breakfast at the following times:
06:30 – 10:00 Monday to Friday
07:30 – 11:00 on Saturday, Sunday and Bank Holiday Mondays.
LUNCH AND DINNER
Q: Do you offer room service?
A: We are delighted to offer contactless 24 hours room service to all of our guests. Our extensive in room dining menu offers a selection of snacks, sandwiches and carefully selected dishes to please everyone. Simply place your order by calling our room service team to enjoy a delicious meal from in the comfort of your bedroom.