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Dear Guest,

While safety and welfare of our guests and team members is always our priority, we have implemented additional measures in response to the impact of Covid-19 to mitigate any potential risks and follow the recommended guidelines from the health authorities.

We continue to closely monitor the government advise and we are going to keep our policy updated as necessary here on our website.

We take standards for hygiene and cleanliness very seriously and are proactively implementing additional hygiene procedures and precautions to ensure that the highest possible standards are upheld throughout every area and service which the hotel provides, for its guests as well as our own team. We are committed to playing our part in trying to prevent Covid-19 from escalating. We ask that our guests do the same and follow healthcare and government guidelines regarding personal hygiene, respiratory etiquette and Covid-19.

The following measures and actions have been put in place to ensure safety and highest standards of hygiene at the Spencer Hotel:

  • Our team members have been provided with a sufficient supply of hand sanitisers, gloves, masks, paper towels and disinfectant products.
  • Hand sanitiser is available for guests in public areas.
  • We use certified anti-virus Diversey products throughout the hotel to ensure the highest standards of hygiene and sanitisation.
  • We continue providing up-to-date information & personal hygiene protocols to our employees and to clarify procedures and policies around mitigating the risks associated. with Covid-19. Each of our team members has been briefed on how to deal with guests who are feeling unwell.
  • We have displayed posters in public bathrooms to inform of good hand hygiene, respiratory hygiene and cough etiquette and we ask our guests to follow the guidelines.
  • We have implemented additional cleaning & sanitisation of all of the common touchpoints (door handles / reception desk/elevator buttons) and public areas.

 

Front Office:

  • We have introduced express check in and check out facility for all arrivals and departures (your credit card will be pre authorised on arrival, charged on departure and we are going to send you an invoice via email).
  • We ask that our guests use credit or debit card as we only accept contactless payments.
  • Our hotel reception has perspex screens to minimise face to face contact.

 

Bedrooms:

  • We have ensured that our linen, towels and other textile items are washed on a higher temperature by a professional laundry facility.
  • We have implemented full procedures for sanitising our bedrooms including all touch points.
  • Every bedroom is deep cleaned with certified Diversey anti-virus products after each use.

 

Food & Beverage:

  • Our seating areas now have 2 metre physical distancing.
  • All of the dining tables, seating & menus are sanitised after each use.
  • Kitchens, bars and all front of house areas use certified anti-virus Diversey products.
  • We give our guests an option of ‘contactless’ room service delivery of our delicious 24-hour in room menu.
  • We ask that our guests use credit or debit card as we only accept contactless payments.

 

Spencer Health Club:

  • We use certified anti-virus Diversey products through hotel to ensure the highest standards of hygiene and sanitisation.
  • Hand sanitisers are available for guests use.
  • We have implemented additional cleaning & sanitisation of all of the common touch points, changing room facilities and gym equipment.
  • The Sauna, jacuzzi and steam room are temporarily closed. We continue following the government advice and we are going to reopen these facilities as soon as it is safe to do so.
  • The swimming pool is operated on first come first serve basis for limited amount of time per user in order to allow for everyone to enjoy use of the facility.
  • We have extended our pool opening hours for children and we have reserve one lane hotel guests including families.
  • We would like to ask that the parents/guardians to ensure that children in their care adhere to physical distancing measures while using our Health Club facilities.
  • Reception is equipped with a perspex screen to minimise face to face contact.
  • We ask that our guests use credit or debit card as we are only accepting contactless payments.

 

Meetings & Events:

  • We continue to look after meetings & conferences in our spacious, dedicated conference space.
  • Our capacities have been reduced to ensure physical distancing between attendees while the government restrictions remain in place.
  • Hand sanitisers are available in all meeting rooms.
  • All meeting space is deep cleaner with certified anti-virus Diversey products after every use.
  • Our temporary refreshment menu includes plated and individually packed options to unsure the highest standards of hygiene.

 

If you have any questions or concerns in relation to your upcoming visit please do not hesitate to call us on +353 1 4338800 or email reception@thespencerhotel.com.

 

Kind Regards,

The Spencer Hotel Team